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CALL CENTER

Send assistance teams and improve vehicle and resource movement – the power of fleet management combined with the flexibility of phone support.

EFFICIENT CUSTOMER CARE

Each organisation must be highly efficient in order to contain costs and resources while at the same time meeting the needs of their clients.

SERVICES

  • UbiEst supplies a strategic support to call centres that need to coordinate intervention requests and operators in order to be more efficient.
  • UbiEst supplies a geographical platform that enables call centres to localise requests for intervention

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UbiEst for Call Center

THE PLATFORM

Thanks to the geographical platform, it is possible to:

  • Localise where intervention is required according to the information given
  • Allocate the closest resources according to road distance
  • Give customers information as regards the estimated time of arrival

BENEFITS


  • Reduces response times
  • Increase of customer satisfaction levels
  • Improvement of routes
  • Urgent and unplanned call management
  • Reduction of intervention costs
  • Resource optimisation
  • Certification of activity

FOR


  • Multiutility companies
  • Technical assistance services
  • Rent services
  • Roadside assistance
  • Healthcare
  • Surveillance

 

Arval Mobile App: maintenance management

Nearest store locator platform

  • CONTACT US

    UbiEst SpA

    Via Reginato, 85/H - 31100 Treviso (TV)
    Tel. +39 0422 210 194
    Fax +39 0422 210 270

    Office in Torino: TargaUbiEst
    Via Bologna, 220 - 10154 Torino (TO)
    Tel. +39 011 23 993 11

    info@ubiest.com